1. Introduction
Cauri Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cauri.co or use our services. By using our website, you consent to the data practices described in this Privacy Policy.
2. Who We Are
Data Controller: Cauri Ltd is the data controller responsible for your personal data. This means we determine the purposes and means of processing your personal information.
Registered Address: Office 2.84 Spaces Lewis Building, 35 Bull Street, Birmingham B4 6AF, England
Email: [email protected]
Data Protection Officer: Cauri Ltd does not currently have a designated Data Protection Officer (DPO) as we are not required to appoint one under UK GDPR. For any data protection inquiries, please contact us using the details above.
3. Information We Collect
3.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone, address)
- Business information and company details
- Communication preferences
- Any other information you provide through contact forms or correspondence
3.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
4. How We Use Your Information
We use the collected information for the following purposes:
- Provide and maintain our industrial consultancy services
- Respond to your inquiries and support requests
- Send you important updates and notifications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Ensure website security and prevent fraud
5. Lawful Basis for Processing
Under UK GDPR, we process personal data based on the following lawful bases:
- Consent: When you voluntarily provide information through forms
- Legitimate Interests: To provide our services, improve our website, and ensure security
- Contractual Necessity: To fulfill our contractual obligations
- Legal Obligations: To comply with applicable laws
6. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties for their own marketing purposes. We may share your information with:
- Service Providers: Trusted third-party service providers who assist in our operations, including website hosting, email services, analytics, and cloud storage providers. These providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes
- Legal Compliance: When required to comply with legal obligations, court orders, government regulations, or to respond to legal processes
- Business Protection: To protect our rights, property, safety, or the rights, property, or safety of others, including fraud prevention
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business (with notice to you)
- With Your Consent: With your explicit consent for any other purpose not listed above
All third parties with whom we share data are required to implement appropriate security measures and process data only in accordance with our instructions and this Privacy Policy.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention periods are as follows:
- Contact and Inquiry Data: Retained for up to 3 years from your last contact with us, unless you request earlier deletion
- Business Relationship Data: Retained for the duration of our business relationship plus 7 years for legal and tax compliance purposes
- Website Usage Data: Retained for up to 2 years for analytics and website improvement purposes
- Legal and Regulatory Requirements: Some data may be retained longer if required by UK law, including tax and accounting records
When we no longer need your data, we will securely delete or anonymize it in accordance with our data deletion procedures. You may request deletion of your data at any time by contacting us at [email protected], subject to any legal obligations we may have to retain certain information.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal information:
- Right of Access: Request access to your personal data
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request a copy of your data in a portable format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected].
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit using secure protocols (HTTPS/TLS)
- Secure storage of data with access controls and authentication
- Regular security assessments and updates to our systems
- Staff training on data protection and security best practices
- Limited access to personal data on a need-to-know basis
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to take care when sharing personal information online.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and improve our services. We use the following types of cookies:
- Essential Cookies: Required for the website to function properly and cannot be disabled
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics
- Functional Cookies: Remember your preferences and settings to improve your experience
You can control cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for cookie handling. Please note that disabling certain cookies may affect the functionality of our website. For more information, please refer to your browser's help documentation or visit www.allaboutcookies.org.
11. International Data Transfers
Your personal data may be transferred to and processed in countries outside the UK, including countries that may not have data protection laws equivalent to those in the UK. We ensure appropriate safeguards are in place to protect your information when transferring data internationally:
- Adequacy Decisions: Transferring to countries that have been recognized by the UK government as providing adequate data protection
- Standard Contractual Clauses: Using UK-approved standard contractual clauses with recipients in non-adequate countries to ensure your data is protected to UK standards
- Binding Corporate Rules: Where applicable, ensuring multinational service providers have binding corporate rules in place
We only transfer your data to countries outside the UK where necessary for the provision of our services or where required by law. If you would like more information about our international data transfer safeguards, please contact us at [email protected].
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Cauri Ltd
Email: [email protected]
14. Complaints
If you believe we have not handled your personal data in accordance with UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113